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Frequently Asked Questions
Email Problems
- Have you setup your SiteOne Internet mail account? If not, click here for instructions.
- When checking your mail, are you getting a window saying "Please enter your User name and password for the following server"? If so, please delete the username and password that is in this window, re-type in your username and password. Our server is case sensitive, so be sure you are typing in the correct case.
- Are you getting an error saying the server has not responded in 60 second? If so, you might have a message with a LARGE attachment in your mailbox. The mail system is just not designed for large attachments and can sometimes clog your mailbox. You might try using our Web Mail service located on our homepage. The Web Mail system handles large attachments much better and you can view/delete the messages without downloading the attachments.
- Are your Incoming/Outgoing mail server addresses as follows:
- Incoming POP Server: mail.siteone.net
- Outgoing SMTP Server: smtp.siteone.net
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