Frequently Asked Questions

• Do disconnects seem to happen when checking your mail? Outlook Express users have an option in their programs that sometimes get checked that will disconnect after Sending/Receiving mail. Click here for instructions to check this setting.
1. Open Outlook Express
2. Click "Tools" at top
3. Click "Options" in this menu
4. At the top of this window, Click the "Connection" tab
5. CHECK the first box that says "Ask before switching dialup connection"
6. Make sure the box that says "Hang up after sending and receiving" is NOT checked.
7. Click OK at bottom of this window.
8. See if this does not solve the disconnect problem
• Check the following settings for these Windows Operating Systems. Select your Operating System below:
  • Windows 95/98 Users
    1. Click the Start Button. Move the cursor up to the Settings option, and then click Control Panel.
    2. In the Control Panel double Click the Internet Options icon.
    3. Click the Connections tab at the top.
    4. Here you will see the white window labeled "Dial-up settings". To the right of this box you will see a "Settings" button, Click Settings.
    5. Click the "Advanced" button at bottom right.
    6. Make sure the bottom two boxes are NOT checked that say "Disconnect if idle for XX minutes" and "Disconnect when connection may no longer be needed"
    7. Click OK on the right side of this window.
    8. Click OK on the next two windows until back to Control Panel.
    9. Close Control Panel.
  • Windows ME Users
  1. Click the Start Button. Move the cursor up to the Settings option, and then click Control Panel.
  2. In the Control Panel double-click the Internet Options icon.
  3. Click the Connections tab at the top.
  4. Here you will see the white window labeled "Dialup settings". To the right of this box you will see a "Settings" button, Click Settings.
  5. Click "Properties" button toward bottom right.
  6. At top click the "Dialing" tab
  7. Uncheck "Enable idle disconnect:"
  8. Uncheck "Disconnect when connection may not be needed"
  9. Click OK on ALL windows until back to Control Panel
  10. Close Control Panel
• Does your phone line run through a Surge Protector or a Splitter? If so, run the phone line directly to the computer. Some of these devices can cause noise on the line, which can cause disconnects.
• Do you have Call Waiting on the phone line the computer is using? If so, this can cause disconnects when you get an incoming phone call while online. To disable, put *70, or 1170, at the beginning of your access number. Example *70,555-555-1212 -Please note the comma and no spaces in number. This will disable call waiting ONLY when connected to SiteOne Internet. For instructions click here
• Have you checked your computer manufacturers' website for information about modem strings and up-to-date modem drivers available for download? To be taken to your computer manufacturer website, please click your computer brand from the list below:


- Select a Brand - www.dell.com www.gateway.com ww.compaq.com www.hp.com www.ibm.com